DocumentCode :
1486096
Title :
Factors influencing quality of experience of commonly used mobile applications
Author :
Ickin, Selim ; Wac, Katarzyna ; Fiedler, Markus ; Janowski, Lucjan ; Hong, Jin-Hyuk ; Dey, Anind K.
Author_Institution :
Sch. of Comput., Blekinge Inst. of Technol. (BTH), Sweden
Volume :
50
Issue :
4
fYear :
2012
fDate :
4/1/2012 12:00:00 AM
Firstpage :
48
Lastpage :
56
Abstract :
Increasingly, we use mobile applications and services in our daily life activities, to support our needs for information, communication or leisure. However, user acceptance of a mobile application depends on at least two conditions: the application´s perceived experience, and the appropriateness of the application to the user´s context and needs. However, we have a weak understanding of a mobile user´s quality of experience (QoE) and the factors influencing it. This article presents a 4-week-long 29-Androidphone- user study, where we collected both QoE and the underlying network´s quality of service measurements through a combination of user, application, and network data on the user´s phones. We aimed to derive and improve the understanding of users´ QoE for a set of widely used mobile applications in users´ natural environments and different daily contexts. We present data acquired in the study and discuss implications for mobile applications design.
Keywords :
mobile computing; quality of service; commonly used mobile applications; daily life activities; mobile applications design; perceived experience; quality of experience; quality of service measurements; Cascading style sheets; Computer applications; Electronic mail; Mobile communication; Quality of service; Smart phones;
fLanguage :
English
Journal_Title :
Communications Magazine, IEEE
Publisher :
ieee
ISSN :
0163-6804
Type :
jour
DOI :
10.1109/MCOM.2012.6178833
Filename :
6178833
Link To Document :
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