Title :
Remote advisory services: a NEAT approach
Author :
Ratcliffe, Mark ; Davies, Tim Paul ; Price, Gillian
Author_Institution :
Univ. of Wales, Aberystwyth, UK
Abstract :
The Networked Expertise, Advice and Tuition (NEAT) project has produced and evaluated a networked computer-based system that lets students contact and communicate remotely with help desk staff, tutors, or advisors over the Internet. The system uses public domain technology that facilitates video, audio, and text-based communication, whiteboarding, and application sharing. We discuss the system requirements, architecture, evaluation and usability
Keywords :
Internet; distance learning; educational technology; multimedia systems; public domain software; Internet; NEAT project; Networked Expertise Advice and Tuition project; application sharing; audio; help desk staff; multimedia; public domain technology; remote advisory services; students; system architecture; system evaluation; system requirements; text-based communication; usability; video; whiteboarding; Application software; Computer aided instruction; Computer science; Electronic mail; Laboratories; Libraries; Markup languages; Packaging; Physics computing; Text processing;
Journal_Title :
MultiMedia, IEEE
