Title :
Analysis of the effects of software reuse on customer satisfaction in an RPG environment
Author :
Succi, Giancarlo ; Benedicenti, Luigi ; Vernazza, Tullio
Author_Institution :
Dept. of Electr. & Comput. Eng., Alberta Univ., Edmonton, Alta., Canada
fDate :
5/1/2001 12:00:00 AM
Abstract :
This paper reports on empirical research based on two software products. The research goal is to ascertain the impact of the adoption of a reuse policy on customer satisfaction. The results show that when a systematic reuse policy is implemented, such as the adoption of a domain specific library: reuse is significantly positively correlated with customer satisfaction; and there is a significant increase in customer satisfaction. The results have been extended to the underlying populations, supposed normal
Keywords :
software libraries; software metrics; software reusability; customer satisfaction; domain specific library; software engineering; software metrics; software products; software reuse; Computer Society; Customer satisfaction; Density measurement; Frequency measurement; Productivity; Size measurement; Software engineering; Software libraries; Software measurement; Software metrics;
Journal_Title :
Software Engineering, IEEE Transactions on
