The future of customer control

Author

Doll, Dixon R.

Author_Institution

DMW Group Inc., Ann Arbor, MI, USA

Volume

28

Issue

3

fYear

1990

fDate

3/1/1990 12:00:00 AM

Firstpage

76

Lastpage

80

Abstract

The state of the art in the various segments of the customer control network management business is surveyed, and projections of the future of each of these segments are presented. Among the anticipated developments discussed are the use of expert-system-based technologies to automate the alarm correlation function, convergence on five principal data network standards, the use of automated tools to reconfigure remote PBX installations, the correlation of physical and logical network management, and the emergence of new segments of the network management marketplace. Customer requirement and problems that are shaping future network management solutions are examined.<>

Keywords

expert systems; local area networks; network operating systems; private telephone exchanges; standardisation; telecommunication network management; telecommunications computing; FDDI; LAN; alarm correlation function; customer control network management business; data network standards; expert-system-based technologies; future network management solutions; physical/logical network management correlation; remote PBX installations; Communication system control; Contracts; Environmental economics; IEEE news; Local area networks; Outsourcing; Procurement; Project management; Proposals; Sorting;

fLanguage

English

Journal_Title

Communications Magazine, IEEE

Publisher

ieee

ISSN

0163-6804

Type

jour

DOI

10.1109/35.52895

Filename

52895