A disciplined approach to office analysis

To define office requirements, the authors propose a disciplined language in which a good portion of conventionality and known and concrete concepts are associated with a minimum formalism. The language can be used in analyzing an office for the purpose of designing a computer-based office support system. Given the language, the designer can organize information obtained by people working in the office and state the office requirements that will be the basis for developing a suitable system. The features of the language are illustrated and its morphology and syntax are explained