Abstract :
In servicing world air travel reservations, various harassments confront customer, airline, and travel agent alike, and any device that will reduce them is a step forward in efficiency. Two of the large airlines, Eastern Air Lines and Pan American World Airways report plans for improvement in service in this area. Eastern´s system is already in action. It is designed to process 30,000 transactions per hour and is capable of expansion. Up-to-the-second seat inventories of all EAL flights for a 365-day period are maintained by the new system, which co-ordinates reservation activity in 42 cities.
