Title :
Developing wordless instructions: A case history
Author :
Hodgkinson, Richard ; Hughes, John
Author_Institution :
IBM United Kingdom Laboratories, Ltd., Hursley Park, Winchester, Hampshire SO 21 2JN, England
fDate :
6/1/1982 12:00:00 AM
Abstract :
Wordless instructions can circumvent language barriers, both technical and international, but several cycles of testing and revising are necessary to ensure their effectiveness. These cycles are described as they occurred in developing unpacking and setup instructions for the IBM SELECTRIC® II typewriter marketed in Europe. The lessons learned are expressed in ten recommendations.
Keywords :
Color; Europe; Fasteners; Graphics; Human factors; Packaging; Testing;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.1982.6447758
