Conducting intelligent business dialog

Purposeful dialog is a fundamental management responsibility. The author defines the purpose of dialog as discussing problems and their solutions, and he offers ideas about the structure of intelligent dialog: defining the problem, gathering and interpreting facts, considering alternatives, and reaching decisions. Often reaching decisions depends not so much on our ability to change others´ opinions as it does on our willingness to change our own. Effective dialog requires the ability to disagree without being disagreeable.