Managing a business in the public sector

Describes some of the challenges-opportunities, problems and changes-faced by the management of a public sector electricity Board. Managers in electricity supply operate in a complex organisation and within a framework of financial controls, constraints and social obligations imposed by Government and other statutory bodies. The paper considers how a distribution Board fits into the overall industry and looks at initiatives, in terms of management and technical innovation, taken by managers to improve business performance. Aspects covered include tariffs, energy management, manpower management, finance and various factors affecting system efficiency. The industry´s marketing philosophy of promoting cost effective uses of electricity is highlighted as are the particular responsibilities of having 21 million customers. Attention is drawn to the important role that corporate planning and targeting play in the overall management of a Board and the paper concludes with some general observations on how the industry´s management has performed