Title :
Do what I mean: online shopping with a natural language search agent
Author :
Silverman, Barry G. ; Bachann, Mintu ; Al-Akharas, Khaled
Author_Institution :
Wharton Sch., Pennsylvania Univ., Philadelphia, PA, USA
Abstract :
Ineffective search engines on e-catalog sites are driving away potential customers. Natural-language querying improves precision and parsing capability, and with advances in the technology, it can also meet these shopping sites´ performance demands.
Keywords :
electronic commerce; home shopping; natural language interfaces; online front-ends; software agents; electronic catalogue sites; intelligent electronic business; natural-language querying; natural-language search agent; online shopping; parsing capability; performance demands; potential customers; precision; search engines; Catalogs; Computer crashes; Customer service; Finance; Internet; Large-scale systems; Marine vehicles; Natural languages; Search engines; Search methods;
Journal_Title :
Intelligent Systems, IEEE
DOI :
10.1109/5254.941357
