DocumentCode :
1520832
Title :
An Empirical Investigation of Client Managers’ Responsibilities in Managing Offshore Outsourcing of Software-Testing Projects
Author :
Jain, Radhika P. ; Poston, Robin S. ; Simon, Judith C.
Author_Institution :
Comput. Inf. Syst. Dept., Baruch Coll., New York, NY, USA
Volume :
58
Issue :
4
fYear :
2011
Firstpage :
743
Lastpage :
757
Abstract :
Despite an increase in the offshore outsourcing of information technology (IT) projects, little research has been carried out to identify issues that client managers (CMs) encounter when managing projects with offshore vendors. Also research on how CMs´ responsibilities change to effectively manage offshore outsourcing relationships has received little attention. We conducted a case study of an offshore outsourcing relationship between a U.S. client and its Indian vendors engaged in software-testing projects. In this paper, we identify six project management activities that underwent substantial change. We then describe the coping strategies that CMs employed effectively to deal with changing project management activities. We conclude by discussing the interplay of multiple global boundary variables and its effect on the project management activities. We integrate insights from literature on global distributed teams, organizational communications, and offshore outsourcing to theoretically ground the relationship between the boundary variables and the coping strategies.
Keywords :
DP industry; customer relationship management; information technology; organisational aspects; outsourcing; program testing; project management; software management; client relationship management; information technology; offshore outsourcing management; offshore vendor management; organizational communications; software project management; software testing; Contracts; Information technology; Outsourcing; Project management; Software testing; CM skills and abilities; Client manager (CM) responsibilities; offshore outsourcing; offshore vendor management; software project management;
fLanguage :
English
Journal_Title :
Engineering Management, IEEE Transactions on
Publisher :
ieee
ISSN :
0018-9391
Type :
jour
DOI :
10.1109/TEM.2010.2090730
Filename :
5771087
Link To Document :
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