Title :
Testing online and print user documentation
Author_Institution :
American Inst. for Res., Washington, DC, USA
Abstract :
User-testing of computer documentation is beginning to move into the laboratory. A properly conducted user test offers software producer much more information that cannot be obtained in any other manner. The author discusses the advantages and disadvantages of the previous ways of user testing such as testing in the marketplace, magazine reviews, and prerelease on-site testing (beta tests). In addition, a detailed case study of a laboratory-based usability test is presented.
Keywords :
system documentation; user interfaces; user manuals; beta tests; case study; computer documentation; laboratory-based usability test; magazine reviews; online documentation testing; prerelease on-site testing; printed documentation testing; user documentation; user test; Companies; Computers; Documentation; Laboratories; Usability;
Journal_Title :
Professional Communication, IEEE Transactions on
DOI :
10.1109/TPC.1986.6448996
