Software Quality as Influenced by Informational Diversity, Task Conflict, and Learning in Project Teams

From one perspective, diversity leads to an increase in the knowledge and viewpoints that adds to the creativity of the solution and methods during a software development project. From another perspective, diversity adds to the conflict in a project team, which detracts significantly from the desired results. This contradiction may be best explained by an examination of different forms of diversity. This study reports a model that considers informational diversity, in the form of a larger variety of background knowledge, in the system development context. Learning and information theories dictate that conflict related to the completion of tasks will increase under informational diversity. Task-related conflict should, in turn, create learning opportunities, which will provide the spark needed to improve the quality of the software generated by a project team. A team level analysis of survey data from 299 members of 75 development teams confirms these relationships. The promotion of learning leverages the benefits of informational diversity and serves as a mediator between task-related conflict and software quality.