Developing business-led outsourcing contracts

For the past few years it has been hard to pick up some IT trade journals without seeing an article dedicated to outsourcing. In its early days, outsourcing was often represented as the panacea for all of the problems that beset IT projects. Budget overruns, late delivery, poor performance-all of these and more could be avoided by letting an IT supplier provide the whole package for a regular, fixed service charge. Here, the author argues that if outsourcing is to achieve its future potential, it is the benefits actually delivered that must serve as the measure of success and the basis for payment.