The value of the technical communicator´s role in the development of information systems

Author

Fisher, Julie

Author_Institution

Dept. of Inf. Syst., Victoria Univ. of Technol., Melbourne, Vic., Australia

Volume

42

Issue

3

fYear

1999

fDate

9/1/1999 12:00:00 AM

Firstpage

145

Lastpage

155

Abstract

The range of roles performed by technical communicators during the systems development process was identified and published from a 1997 survey of Australian technical communicators. Follow-up case study research investigated the development of 20 information systems. The research sought to quantify the technical communicator´s contribution from the external viewpoint of developers and users. The paper describes the major findings from this research. The results support the 1997 survey findings that technical communicators do contribute positively to information systems development. The results quantitatively demonstrate that users are significantly more satisfied with computer systems where technical communicators are involved in the development process

Keywords

information systems; professional aspects; professional communication; system documentation; systems analysis; Australian technical communicators; case study research; computer systems; development process; external viewpoint; information systems development; systems development process; technical communicator; technical communicators; Australia; Computer errors; Conducting materials; Costs; Documentation; Information systems; Information technology; Professional communication; Programming profession; Writing;

fLanguage

English

Journal_Title

Professional Communication, IEEE Transactions on

Publisher

ieee

ISSN

0361-1434

Type

jour

DOI

10.1109/47.784566

Filename

784566