Toward successful implementation of knowledge-based systems: expert systems versus knowledge sharing systems

Strategies are presented for successful implementation of knowledge-based systems in management fields where expertise is decentralized. The crucial role of the knowledge flow from knowledge suppliers through knowledge-based systems to system users in successful implementation of knowledge-based systems is discussed. This leads to a presentation of two paradigms, namely consulting paradigms and knowledge-sharing paradigms for knowledge-based systems, followed by identification of major implementation requirements for those two paradigms. Strategies for implementation of knowledge-based systems are then presented for expert systems that use the knowledge-sharing paradigm