Successful system development: the effect of situational factors on alternative user roles

The authors report on the results of a field study that sought to determine the impact of two forms of user involvement, namely, user participation and user leadership, during systems development. This study sought to determine the impact of two situational factors on the effects of user participation and user leadership. Neither user participation nor user leadership was found to be related to user information satisfaction (UIS). Both forms of user involvement, however, were found to have a more positive relationship with UIS under certain circumstances. User participation was more positively related to UIS when use of the system was for decision support and when users were at higher levels in the organization. User leadership was more positively related to UIS when users were at higher levels in the organization