Title :
Are we looking for content in all the wrong places? The significance of human factors research for complex tasks in documentation
Author_Institution :
DePaul Univ., Chicago, IL, USA
Abstract :
For complex tasks and problems, users need instructional content that differs in kind from the information in current documentation. To develop this content, writers need to adopt new contextual perspectives on tasks similar to the views in much recent research in interface design. These perspectives alter current assumptions about learning, performance, and the nature of instructional information for mental models, procedural steps, and errors
Keywords :
system documentation; complex tasks; contextual perspectives; documentation; errors; human factors research; instructional content; instructional information; interface design; learning; mental models; performance; procedural steps; Cognitive science; Computer aided instruction; Computer errors; Data analysis; Displays; Documentation; Human factors; Information retrieval; Performance analysis; Problem-solving;
Conference_Titel :
Professional Communication Conference, 1995. IPCC '95 Proceedings. Smooth sailing to the Future., IEEE International
Conference_Location :
Savannah, GA
Print_ISBN :
0-7803-2957-0
DOI :
10.1109/IPCC.1995.554901
