• DocumentCode
    1581054
  • Title

    Customer delight: mission impossible or mission imperative?

  • Author

    Bennett, Ed

  • Author_Institution
    Sun Microsyst. Comput. Corp., Mountain View, CA, USA
  • Issue
    0
  • fYear
    1995
  • Firstpage
    3
  • Abstract
    Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future
  • Keywords
    electronics industry; marketing; power electronics; customer behavior; customer expectations; market place dynamics; market requirements; power electronics providers; Business; Computer networks; Costs; Environmental management; Packaging; Power conversion; Productivity; Qualifications; Thermal management; Voltage;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Applied Power Electronics Conference and Exposition, 1995. APEC '95. Conference Proceedings 1995., Tenth Annual
  • Conference_Location
    Dallas, TX
  • Print_ISBN
    0-7803-2482-X
  • Type

    conf

  • DOI
    10.1109/APEC.1995.468953
  • Filename
    468953
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1581054