Title :
Automating operator services using automatic speech recognition
Author :
Holt, Jordan ; Skinner, Toby ; Nguyen, Nguyen
Author_Institution :
Adaptive Solutions Inc., Beaverton, OR, USA
Abstract :
An automated operator service using the high-performance, massively parallel CNAPS computer is described. Automatic routing of calls based on spoken names is accomplished using a novel, hybrid dynamic-time-warping-learning-vector-quantization (DTW-LVQ) technique. Initial experimental performance for automated call routing yielded 99% accuracy
Keywords :
automatic telephone systems; neural nets; speech recognition equipment; telecommunications computing; vector quantisation; CNAPS computer; DTW-LVQ; automated call routing; automated operator service; automatic speech recognition; hybrid dynamic-time-warping-learning-vector-quantization; neural networks; spoken names; Automatic speech recognition; Drives; Feature extraction; Frequency conversion; Frequency domain analysis; Neural networks; Routing; Spectral analysis; Speech recognition; Vocabulary;
Conference_Titel :
Signals, Systems and Computers, 1992. 1992 Conference Record of The Twenty-Sixth Asilomar Conference on
Conference_Location :
Pacific Grove, CA
Print_ISBN :
0-8186-3160-0
DOI :
10.1109/ACSSC.1992.269129
