Knowledge Management to Support Systematic Innovation Capability

This qualitative research examined the links between knowledge management (KM) and innovation in 16 Australian manufacturing and service organizations that exhibited successful innovation and robust KM practices. A review of the literature indicated the contributions of KM to systematic innovation capability. Using a multiple cross-case analysis methodology and applying a framework of sustained innovation capability, in-depth interviews were held with managers of the case study organizations. The analysis of the data revealed the main contributions of KM to systematic and sustained innovation. Areas in which KM could contribute more to sustained innovation capability are also discussed.