Evaluating the Performance on ERP Systems in King Saud University (KSU): A Stakeholders´ Perspective

Enterprise resource planning (ERP) systems are complex and comprehensive software designed to integrate business processes and functions. Despite the difficulties and risk, adopting ERP systems is expanding rapidly. Universities make large investments in information systems (IS) expecting positive impacts. However, universities are facing serious challenges in implementing the new technology. This research is a case study that seeks to explore the impact of an ERP system (MADAR system) on the stakeholder performance of King Saud University´s employees. The results show that system quality factors (flexibility, compatibility, right data, currency, ease of use, and timeliness) have positive impacts on the stakeholders´ performance. Furthermore, the service quality (tangible, reliability, responsiveness, and assurance) has a positive impact on the stakeholders´ performance.