Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps

"Gap" is a fundamental problem in every organization and there are some models and methods to "identify" and remove or minimize those gaps in the organizations . This paper tries to use an ITIL based solution to remove or abate those "key discrepancies" in the organizations based on using Model of Service Quality Gaps(S. Q. G) as a most known model to identify gaps in the organizations in perspective of service quality. In this study the following questions were answered: Which gap or gaps are in the organizations based on S.Q.G model? ; Which method is better to make such ITIL- based repository? ; And how CMDB can be used within S. Q. G model in order to remove or abate known gaps?