Title :
Diagnostic signatures
Author :
Clarke, Joseph ; Arunachalam, Chidambaram
Author_Institution :
Cisco, Research Triangle Park, NC, USA
Abstract :
The objective of this paper is to share our experience in designing and implementing an on-demand troubleshooting and proactive issue prevention mechanism for support organizations.
Keywords :
computer network management; computer network security; knowledge management; telecommunication network routing; telecommunication switching; call home framework; diagnostic signatures; foundational network management capability; human-to-machine knowledge sharing; on-demand troubleshooting automation; proactive issue prevention mechanism; routing domain; security domain; self healing networks; software defined networking domain; support organizations; switching domain; technical problems; technology agnostic; unified communication domain; Automation; Customer satisfaction; Electronic mail; Knowledge engineering; Organizations; Software defined networking; Transient analysis;
Conference_Titel :
Network Operations and Management Symposium (NOMS), 2014 IEEE
Conference_Location :
Krakow
DOI :
10.1109/NOMS.2014.6838296
