Quality of experience modeling with psychological effect for interactive Web services

Notion of the user-centered design (UCD) is requisite to improve user satisfaction. Matching the concept of UCD, Quality of Experience (QoE) is expected to become a paradigm shift from the existing operator-initiative network services. There are, however, several difficulties to realize practical communication services based on QoE. One difficulty is how to bridge QoE and Quality of Service (QoS) parameters relevant to system performance. Moreover, since QoE is based on the end-user subjective evaluation, flexible modeling corresponding to the end-user psychological status is needed. In this paper, an interactive Web service is considered and a QoE model with end-user psychological effect is derived by use of the Weber-Fechner law. Data of QoE and QoS parameter are collected through experiments and the mapping functions between QoE and QoS are estimated from the data.