Title :
A software reliability engineering success story. AT&T´s Definity PBX
Author_Institution :
Global Bus. Commun. Syst., AT&T Bell Labs., Denver, CO, USA
Abstract :
Over the past five years, a number of quality improvement initiatives have been completed on AT&T´s Definity PBX product development process. This paper describes the quality improvement initiatives and the quality improvement results that were achieved. The new initiatives include incremental development and operational-profile, statistical testing. The quality improvement results include an increase in customer satisfaction with product quality and a decrease in development and testing costs and intervals
Keywords :
electronic switching systems; private telephone exchanges; product development; program testing; software quality; software reliability; telecommunication computing; telephony; AT&T Definity PBX; customer satisfaction; development costs; development intervals; incremental development; operational-profile statistical testing; private branch exchange; product development process; product quality; quality improvement initiatives; software reliability engineering; testing costs; testing intervals; Business communication; Circuits; Costs; Customer satisfaction; Microprogramming; Product development; Reliability engineering; Software reliability; Statistical analysis; System testing;
Conference_Titel :
Software Reliability Engineering, 1995. Proceedings., Sixth International Symposium on
Conference_Location :
Toulouse
Print_ISBN :
0-8186-7131-9
DOI :
10.1109/ISSRE.1995.497675
