Title :
Maximizing outage management systems through the use of interactive voice response
Abstract :
The implementation of comprehensive outage management systems is of prime importance to many electrical utilities. More and more, these systems are finding their way into otherwise very tight utility budgets. In this time of cut backs, spending freezes and an uncertain future for electrical utilities, there are a number of reasons why outage management is one area in which utilities are willing to spend budget dollars to implement new technology.
Keywords :
electricity supply industry; fault location; maintenance engineering; management; management information systems; power system faults; power system measurement; speech recognition; SCADA system; customer service; electrical utilities; interactive voice response; outage management systems optimisation; utility budgets; Condition monitoring; Costs; Customer service; Data analysis; Economic forecasting; Financial management; Personnel; SCADA systems; Technology management; Vehicles;
Conference_Titel :
Rural Electric Power Conference, 2003
Print_ISBN :
0-7803-7905-5
DOI :
10.1109/REPCON.2003.1209566
