Evaluating software maintenance processes in small software company based on fuzzy screening

Author

Stojanov, Zeljko ; Brtka, Vladimir ; Dobrilovic, Dalibor

Author_Institution

Tech. Fac. “Mihajlo Pupin", Univ. of Novi Sad, Zrenjanin, Serbia

fYear

2014

fDate

15-17 May 2014

Firstpage

67

Lastpage

72

Abstract

Software maintenance is recognized as the most costly part of software life cycle. Evaluation of maintenance processes in order to improve planning activities is essential for increasing the efficiency of services provided to clients and the quality of software products. This paper presents a study on evaluating five typical maintenance processes in small software company. Evaluation is based on fuzzy screening procedure and includes four experts, three from the company and one from the university. Data for processes description are extracted from the internal repository of maintenance requests in the company and discretized by experts. Results of data analysis indicate that fuzzy screening is suitable technique for evaluating maintenance process, which is necessary for improving maintenance planning and management activities.

Keywords

data analysis; fuzzy set theory; planning; software houses; software maintenance; software management; software quality; data analysis; fuzzy screening procedure; internal repository; maintenance requests; service efficiency; small software company; software life cycle; software maintenance planning activities; software maintenance process evaluation; software management activities; software product quality; Companies; Decision making; Maintenance engineering; Planning; Software maintenance; Training;

fLanguage

English

Publisher

ieee

Conference_Titel

Applied Computational Intelligence and Informatics (SACI), 2014 IEEE 9th International Symposium on

Conference_Location

Timisoara

Type

conf

DOI

10.1109/SACI.2014.6840037

Filename

6840037