The challenges of utilizing intelligent human-computer interface technology in South Africa and other African developing countries

Labor mismatch problems frequently occur in developing countries, like South Africa, that acquire advanced technology from developed countries. Some of these problems also occur globally. Many are, however, a result of the unique socio-cultural background of the labor force. Special attention must be paid to human factors in the local context to fully exploit the potential of advanced technology. In many cases intelligent interfaces appear to present the most viable solution. However, it is not a panacea. In certain instances a technological solution is not feasible and training may be the only alternative. Three key challenges in ensuring the effective exploitation of intelligent interface technology in South Africa and other African developing countries are described. The complexity, and consequently the risk, in the development of intelligent interface technology can be controlled in several ways, which are discussed