Applied process mining in software development

Current study uses the event process logs of a custom software development process used internally in the IT department of a large automotive company. The target is to extract hidden information about the process, difficult to identify due to the wideness and complexity of the input data. The log file contains all incident records tracked during one release of a software product. This analysis was performed using process mining techniques and tools included in ProM Framework, an academic project of the Eindhoven Technical University. The paper describes the steps followed to extract the working process model, organizational network and statistical information. Based on the obtained results, an action plan is put in practice with the scope of improving the development process and the release result.