Striking a balance: developing interaction requirements for intelligent task support in complex dynamic systems

The authors focus on issues pertaining to human-computer design requirements for providing intelligent task-specific support to operators of process control systems. They briefly discuss the nature of the supervisory control task in the process control domain. They present three basic requirements and then issues affecting design requirements. They present paradoxical issues confronting human-computer interaction (HCI) designers trying to meet these requirements. It is emphasized that the feasibility of this intelligent interface technology depends on the ability to strike a balance in designing the HCI to meet these requirements