Title :
Notice of Retraction
Study of automobile after-sale service delivery system based on the customer value analysis
Author :
Ding-fu, Jiang ; Li, Xiong
Author_Institution :
School of Management, Shanghai University, Shanghai, P.R. China 2. School of Business, Jiaxing University, Jiaxing, P.R. China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
With the increasing of automobile quantity, automobile after-sale service market will become the major source of profit for the automotive industry. Firstly the customer value of automobile after-sale service is analyzed, and then the content of automobile after-sale service has been summarized and lastly automobile after-sale service delivery system is designed from the perspective of largely meeting the customer value and increasing customer satisfaction.
Keywords :
Automobiles; Companies; Customer satisfaction; Industries; Maintenance engineering; Marketing and sales; automobile after-sale service; customer value; service delivery system;
Conference_Titel :
E -Business and E -Government (ICEE), 2011 International Conference on
Conference_Location :
Shanghai, China
Print_ISBN :
978-1-4244-8691-5
DOI :
10.1109/ICEBEG.2011.5881384
