Towards an integrated maturity model of knowledge management capabilities

The resource-based view of the firm is used to study the role of organizational knowledge in establishing sustained competitive advantage. The concept of the organisational knowledge capabilities development analyzes the organisational capabilities in three principal dimensions: Knowledge Management (KM) infrastructures, KM processes and KM competences. Indeed, the literature in KM, management and information technology shows that the development of the organisational capabilities is strongly related to the use of a maturity model. Also, the literature establishes a link between the level of maturity in KM capabilities and the level of organizational performance. However, there is very little work on the literature which develops an integrated maturity model for KM capabilities that use together the three principal dimensions. This work proposes a maturity model of Knowledge Management capabilities with three principal.