Customer adaptive communication services

Author

Jennings, Andrew

Author_Institution

AOTC, Clayton, Vic., Australia

fYear

1992

Firstpage

886

Abstract

A direction for the development of future customer adaptive communication services that seeks to deal with the complexity of these services by making them more adaptive to the individual user is presented. User modeling, the process of construction of computational models of users, is described. The promises of customer adaptive services are explored by means of two current research projects: a personal news reader and an audio tutorial for advanced telephony services. Personal information filtering which aims to reduce the volume of electronic form news information by establishing personal interest profiles based on user modeling is also discussed

Keywords

electronic publishing; telecommunication services; telephony; training; audio tutorial; computational models; customer adaptive communication services; electronic news information; personal information filtering; personal interest profiles; personal news reader; research projects; telephony services; training; user modelling; Bandwidth; Computational modeling; Cranes; Gears; Neural networks; Pressing; Road transportation; Telephony; User interfaces;

fLanguage

English

Publisher

ieee

Conference_Titel

TENCON '92. ''Technology Enabling Tomorrow : Computers, Communications and Automation towards the 21st Century.' 1992 IEEE Region 10 International Conference.

Conference_Location

Melbourne, Vic.

Print_ISBN

0-7803-0849-2

Type

conf

DOI

10.1109/TENCON.1992.271843

Filename

271843