Notice of RetractionIdentifying determinants of top performing new service development activities: Insights from Chinese knowledge intensive business services

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

The purpose of this study is to gain a better understanding of how top performing new service development activities within knowledge intensive business services are implemented in Chinese context. Data were collected via questionnaires through face-to-face interviews with managers knowledgeable about new service development in their organization (sample size 192). Discriminant analysis was chosen to identify the factors that are responsible for top performing new service development activities. Our results imply that employee competence, formal NSD process, reputation and use of IT are central issues in the development of new knowledge intensive business service. This study outlines that the NSD management should perform to strategically leverage on these four antecedents of top performing NSD activities.