Title :
Leadership for process improvement for reengineering success
Author :
Wyndrum, R.W., Jr.
Author_Institution :
AT&T Bell Labs., Holmdel, NJ, USA
Abstract :
The author reports on AT&T´s total quality approach which defines an active role for senior management. The Process Quality Management Improvement (PQMI) methodology is outlined, symptoms of dysfunctional processes are summarized, leadership responsibilities are enumerated, human resource policy and goals are indicated, and suggestions for forming key business process teams are given
Keywords :
management; process control; quality control; telecommunication; AT&T; Process Quality Management Improvement; business process teams; dysfunctional processes; human resource policy; leadership responsibilities; reengineering success; total quality; Books; Business communication; Business process re-engineering; Continuous improvement; Councils; Environmental management; Feedback; Identity-based encryption; Paper technology; Quality management;
Conference_Titel :
TENCON '92. ''Technology Enabling Tomorrow : Computers, Communications and Automation towards the 21st Century.' 1992 IEEE Region 10 International Conference.
Conference_Location :
Melbourne, Vic.
Print_ISBN :
0-7803-0849-2
DOI :
10.1109/TENCON.1992.271915
