DocumentCode :
1637662
Title :
The antecedents of business-to business relational stability and its impacts on relational performance
Author :
Xiao-rong, Jiang ; Sui-cheng, Li
Author_Institution :
Sch. of Bus. & Adm. Manage., Xi´´an Univ. of Technol., Xi´´an, China
fYear :
2010
Firstpage :
166
Lastpage :
169
Abstract :
In recent years, as a result of globalization, rapid technological changes and industry competition, in supply chain, enterprises look forward to working with suppliers to establish long-term partnership. Relational management and relationship performance of inter-firms gradually attracted scholars and corporate managers concern in supply chain. In this paper, the author based on surveys coming from the manufacturing sector and suggested a model in which the author analyzed some factors influencing on relational stability. The antecedent is represented by two major categories of factors. The first category is capacity-based factors, including organization management personnel, organization culture and interdependence of products. The second category is relationship characteristic-based factors, including power, trust, communication and relationship commitment. At last, relational stability will affect the relationship performance in supply chain.
Keywords :
customer relationship management; organisational aspects; supply chain management; business-to business relational stability; capacity-based factors; manufacturing sector; relational management; relationship characteristic-based factors; relationship performance; supply chain management; Numerical models; Numerical stability; Organizations; Stability criteria; Supply chains; capacity-based factors; relational stability; relationship characteristic -based factors; relationship performance;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Software Engineering and Service Sciences (ICSESS), 2010 IEEE International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-6054-0
Type :
conf
DOI :
10.1109/ICSESS.2010.5552392
Filename :
5552392
Link To Document :
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