Notice of RetractionFrom customer satisfaction index to service quality: A new quality concept in the e-government performance evaluation

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

With the movement of new public management, customer satisfaction evaluation has been introduced to the government performance evaluation, which improved the efficiency of government service. The rapid development of network information technology makes it more convenient and more efficiency for citizens to take part in e-government management. The efficiency of E-government is not only relied on the public´s satisfaction of information and online services it provides, but also requires the government to transform from traditional regulation and domination to democracy and service-oriented. Open and transparency is the key to promote the transformation of government functions, to strengthen the participation of citizens in public affairs management, and to improve e-government service quality. Evaluation standard has transformed from customer satisfaction to service quality, which definitely meets the needs of changing government´s own governance structure and public democratic participation needs, and also shows government´s persistent pursuit of performance. During this shift process, a new quality concept is forming, which requires the improvement of government service quality must deep into every link and process of virtual government and government entities in real life. We can enhance service quality and responsibility on the starting point of taking creative value for public through the whole members´ participation, adopting democratic and transparent manner, and integrating the existing process and st- ucture.