Title :
A framework for measuring performance of service SCM
Author :
Ahn, Sung Hwa ; Lee, Young Hae ; Hwang, Min Kyu
Author_Institution :
Dept. of Ind. & Manage. Eng., Hanyang Univ., Seoul, South Korea
Abstract :
The purpose of this study is to propose a new framework for the performance measurement of service SCM using Fuzzy-AHP(Analytic Hierarchy Process) method. Also a new service SCM model based on service science in order to reflect the latest views of the service is proposed. Fuzzy-AHP method takes into account realistic situation in applying AHP to performance measurements of SCM. Finally, the proposed framework is applied to hotel industry. This study highlights the importance of service SCM and presents a foundation for future studies.
Keywords :
customer services; decision making; fuzzy set theory; hotel industry; supply chain management; analytic hierarchy process method; fuzzy-AHP method; hotel industry; performance measurement; service SCM; service science; Equations; Financial management; Industries; Mathematical model; Measurement; Resource management; Supply chains; Fuzzy-AHP; performance measurement; service SCM;
Conference_Titel :
Computers and Industrial Engineering (CIE), 2010 40th International Conference on
Conference_Location :
Awaji
Print_ISBN :
978-1-4244-7295-6
DOI :
10.1109/ICCIE.2010.5668196
