Enhancing network efficiency lead time reduction in a three-level supply chain

The study illustrates the supply chain management (SCM) of Canadian companies in the furniture industry, including a reduction of lead times, communication, logistics, and supply chain integration. This paper uses a 2-year case study of a supply chain network composed of one large firm and several small- and medium-sized firms (SMEs). It also uses the Supply Chain Operations Reference (SCOR) model to analyze and evaluate the performance of the supply chain. The results, based on an evaluation of strengths and weaknesses, for the basis for a number of recommendations, which may subsequently be used by the companies concerned to increase their potential of becoming world-class performers. Process integration and standardization, inter-organizational information system (IOIS) implementation, manufacturing process improvement, and logistics are found to be the most critical factors for supporting the supply chain network. In light of these results, the study discusses the implications of the findings and suggests several avenues for future research.