Notice of RetractionElectronic Service Delivery: Endeavor to improve the Government Innovation

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Recent explosion of the internet and the emergence of the concept of e-Government endeavor to improve the delivery of public services. Innovative Electronic Service Delivery could well become a driver of the innovation process in public sector. The opportunities are still clouded by a lack of clear visions and of generic reference models of electronic service delivery. Over the past decade, many countries are working to provide “citizen-centric” electronic services as the theme of the development of e-government. From there a reference model for electronic services can be sketched. It identifies several phases of a typical citizen-government transaction, and it provides a checklist of the various requirements for electronic services delivery. It furthermore comprises an architecture for citizens´ services which enables single-window access to all administrative services via targeted “front offices”.