Foreseeable Trends in the Development of a Society of Humans and Agent

In this talk, we intend to give a social and human vision of the future of IT from our experience in innovative industrial development and B2B and B2C markets. The starting point is to analyze how the IT industry has been developing since its inception, and how it has embedded deeply into the human society. From this, we can distinguish a number of patterns on its various facets: sociological, economical, and technological. We´ll show in particular how services tend to belong to three different kinds, Me, Group and Society. We shall show that this impacts existing organizations and systems, and push to rebuild them in a <;bottom up>; fashion, with the individual user at its center. This user has to be helped by a number of Me services. In turn, these services, if they are able to fulfill a number of conditions, participate on their own to the global society, both on the real and virtual sides. They can group in Group services, which are defined by a number of rules of ownership and behavior. And they can eventually fulfill Society level services, delivered on a par to all the human agents. We shall illustrate in examples how this has started to happen in various applicative domains such as the electric vehicle and more generally transportation, or energy production, delivery and consumption. We shall also focus on technological conditions that digital agents must fulfill to enable this evolution, which can be grouped in 3 categories: autonomy, content management, and interaction with the physical world and humans. From this market and industry to technology journey, it will be up to the audience to make the reverse trip in the following discussion.