Title :
The impact of wireless field force automation on New Zealand trade services organizations
Author :
Innes, Douglas ; Barnes, Stuart J. ; Scornavacca, Eusebio
Author_Institution :
Sch. of Inf. Manage., Univ. of Wellington, New Zealand
Abstract :
Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile B2E solutions, especially field force automation, have been widely adopted throughout the planet. This paper investigates the impact of wireless field force automation on two New Zealand trade services organizations. The findings demonstrate that wireless technologies can enhance the benefits of traditional field force automation. The paper concludes with recommendations for future practice and research.
Keywords :
Internet; electronic commerce; electronic trading; mobile computing; New Zealand trade services organizations; mobile B2E solutions; mobile technologies; wireless field force automation; Appraisal; Automation; Availability; Business; Cellular networks; Hardware; IP networks; Insurance; Planets; Wireless sensor networks;
Conference_Titel :
Mobile Business, 2005. ICMB 2005. International Conference on
Print_ISBN :
0-7695-2367-6
DOI :
10.1109/ICMB.2005.102
