Title :
Notice of Retraction
Cross-functional quality diagnosis to complex processes
Author_Institution :
Business College, Shanghai Normal University, Shanghai, P.R. China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The reasons influencing process quality are usually complexity. As the nonlinear relationships are there between problems and causes, many difficulties are appeared for us to diagnose process quality and to determine relevant improvement measures. The paper employs partly the method of Quality Function Deployment (QFD) to treat with correlativity between problem and process, process and systemic factor, systemic factor and particular causation. The particular causation influencing output is diagnosed and key measure is determined through the transformation of correlation matrix layer upon layer subsequently. Case studies show the method is effectual. It is helpful for decision-making in quality improvement
Keywords :
Complexity theory; Correlation; IP networks; Principal component analysis; Quality function deployment; Complex Processes; Diagnosis; Quality Functional Deployment; Quality Management;
Conference_Titel :
E -Business and E -Government (ICEE), 2011 International Conference on
Conference_Location :
Shanghai, China
Print_ISBN :
978-1-4244-8691-5
DOI :
10.1109/ICEBEG.2011.5882804
