Abstract :
The following topics were dealt with: cooperation technologies and knowledge management for e-services; customer relationship management; data analysis and empirical studies for service systems; design and management of knowledge systems for service; design and management of manufacturing systems; forecasting, pricing, inventory control and lot sizing; hospital and health care systems; information systems; information technology; integration of simulation & optimization for operations planning; logistic service; maintenance systems; markets and financial systems; multi-agents systems and service; multiobjective decision; performance evaluation; production planning and inventory control models; risk management; robustness issues in the field of the design, organization and planning of service or manufacturing systems; scheduling; service quality; service systems: between optimization and management; supply chain; telecommunication; transportation service; and Web and service
Keywords :
customer relationship management; design engineering; health care; hospitals; information systems; information technology; knowledge management; manufacturing systems; multi-agent systems; optimisation; organisational aspects; pricing; production planning; risk management; scheduling; service industries; stock control; supply chains; telecommunication; cooperation technologies; customer relationship management; data analysis; design; e-services; financial systems; health care systems; hospitals; information systems; information technology; inventory control; knowledge management; knowledge systems; logistic service; lot sizing; maintenance systems; manufacturing systems; markets; multiagents systems; multiobjective decision; operations planning; optimization; organization; performance evaluation; pricing; production planning; risk management; robustness; scheduling; service quality; service systems; supply chain; telecommunication; transportation service;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
DOI :
10.1109/ICSSSM.2006.320572
