Title :
Knowledge sharing and expert retrieval service in distributed organization
Author :
Delalonde, C. ; Soulier, E.
Author_Institution :
ISTIT, Univ. of Technol. of Troyes
Abstract :
This research indicates how information retrieval activity is a social process helping to create a network of organizational expertise. After describing knowledge management practices in a research and development laboratory we propose a four steps model: information retrieval, caring (social support), negotiation, and reification. Built upon information retrieval activities, this model either triggers an epistemic negotiation in order to reify the organizational information or launches caring activities in order to reify an expertise network. RESONER specifies DemonD a groupware dedicated to collaborative research and favoring the emergence of a lightly structured knowledge network
Keywords :
groupware; information retrieval; knowledge management; virtual enterprises; DemonD groupware; RESONER knowledge retrieval model; distributed organization; information retrieval activity; knowledge management; knowledge sharing; social network; virtual community; Collaboration; Collaborative software; Collaborative work; Companies; Humans; Information retrieval; Knowledge management; Laboratories; Research and development; Social network services; Expertise; caring; negotiation; social network; virtual communities;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
DOI :
10.1109/ICSSSM.2006.320585
