Title :
Best Companies to Work for and Technology Management in the Service Sector
Author :
Berg, Daniel ; Einspruch, Norman G.
Author_Institution :
Lally Sch. of Manage., Rensselaer Polytech. Inst., Troy, NY
Abstract :
Each year, FORTUNE undertakes a study aimed at identifying the 100 best companies to work for. The results of the FORTUNE survey for the period 1998 to 2005 were further examined. Using a technique called "data surface mining" (DSM), these previously published data were analyzed to characterize the similarities and differences between the goods and service sectors; the results of the analyses are presented herein. In addition, the issues of technology management especially relevant to the service sector are presented. These issues are of critical importance in light of the fact that the service sector represents 80% (GDP and/or employment) of the United States economy and are of increasing importance in the global economy. It is also important to note that technology management in the service sector has not to date been given proportionate attention in the academic literature
Keywords :
data mining; employment; service industries; technology management; FORTUNE survey; GDP; United States economy; best companies; data surface mining; employment; global economy; goods sector; gross domestic product; service sector; technology management; Agriculture; Costs; Data mining; Economic indicators; Employment; Information technology; Manufacturing; Productivity; Systems engineering and theory; Technology management; Service sector; best places to work; goods sector;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
Electronic_ISBN :
1-4244-0451-7
DOI :
10.1109/ICSSSM.2006.320592
