Title :
A methodology to improve switching system software service quality and reliability
Author :
Hudepohl, J.P. ; Snipes, Will ; Hollack, Tim ; Jones, Wendell
Author_Institution :
Northern Telecom Inc., Research Triangle Park, NC, USA
Abstract :
Related methodologies for improving software field quality and reliability are introduced. These methodologies will help predict and measure when it is appropriate to release the software and involves forecasting the number of software problems that switching customers will encounter. The methodologies use releasability and reliability models. System test and verification phase completion dates and reliability levels are predicted. Field problems are predicted based on the software´s verification testing, design, and marketing and sales projections, as well as the number of features contained in the software
Keywords :
electronic switching systems; marketing; software quality; software reliability; marketing; reliability; sales projections; service quality; software problems; software specification testing; switching system software; system testing; system verification; Customer service; Demand forecasting; Economic forecasting; Load forecasting; Software quality; Software systems; Software testing; Switches; Switching systems; Telecommunication switching;
Conference_Titel :
Global Telecommunications Conference, 1992. Conference Record., GLOBECOM '92. Communication for Global Users., IEEE
Conference_Location :
Orlando, FL
Print_ISBN :
0-7803-0608-2
DOI :
10.1109/GLOCOM.1992.276670
