Title :
FOS: An Advanced Planning and Scheduling Suite for Service Operations
Author :
Voudouris, Christos ; Owusu, Gilbert ; Dome, R. ; McCormick, Ali
Author_Institution :
BT Group plc, Essex Univ., Colchester
Abstract :
Advanced planning and scheduling (APS) has been a well-known term in manufacturing being used to refer to supply chain management suites and, more specifically the forecasting, planning and scheduling applications within them. However, the applicability of that part of ERP/SCM systems has been so far limited to product-driven industries. Despite the increased importance of services, integrated APS systems for service operations are yet to emerge from the main enterprise software vendors. In this paper, we present Field Optimisation Suite or FOS for short. FOS is an integrated APS platform for service operations. The platform is underpinned by operations research techniques for tackling complex decision making problems
Keywords :
decision making; enterprise resource planning; operations research; optimisation; production planning; scheduling; service industries; supply chain management; technological forecasting; APS; ERP/SCM system; advanced planning and scheduling; decision making problem; enterprise software vendors; field optimisation suite; forecasting application; integrated APS platform; operations research techniques; product-driven industries; service operation; supply chain management; Application software; Decision making; Design optimization; Enterprise resource planning; Job shop scheduling; Manufacturing industries; Operations research; Productivity; Programmable control; Supply chain management; Advanced PlanEing and Scheduling; Field Service; Service Operations;
Conference_Titel :
Service Systems and Service Management, 2006 International Conference on
Conference_Location :
Troyes
Print_ISBN :
1-4244-0450-9
Electronic_ISBN :
1-4244-0451-7
DOI :
10.1109/ICSSSM.2006.320668
