The setting up of an internal asset management consultancy in a division of a transnational corporation to identify operational & business risk relating to asset management maturity and business processes

The use of internal consultants brings organisations significantly more value than relying on external consultants as they understand the business, raise its capability and have a vested interest in delivering sustainable results. The paper looks at an approach taken in setting up an internal consultancy, how it was implemented and how its performance was reviewed. It takes learnings from other professions such as marketing and risk management to deliver asset management knowledge and solutions to internal customers (operational team). Models used were Ishikawa to identify the needs of the business, Business Canvas to understand what the value propositions are and how they are delivered, SERVQUAL to ensure internal customer expectations are satisfied and a cultural web approach to measure the value of the service delivered.